Why Is TBN+ Buffering or Not Playing?

If TBN+ is buffering, slow to load, or not playing at all, the issue is usually related to your internet connection, device, or app. The steps below cover the most common causes and how to fix them.

Streaming requires a stable internet connection. If your connection is slow or inconsistent, videos may buffer or fail to play.

• Make sure you’re connected to Wi-Fi or a reliable network

• Try restarting your router

• Move closer to your Wi-Fi source if the signal is weak

A speed of at least 5 Mbps is recommended for smooth playback.

Temporary glitches can often be resolved by restarting your device. Turn your device off and back on, relaunch the TBN+ app or refresh your browser, or update the app or browser.

Using an outdated app or browser can cause playback issues, so check for updates to the TBN+ app and make sure your device software is up to date

If watching in a browser, use the latest version of Chrome, Safari, Edge, or Firefox

If multiple apps or devices are using your internet at the same time, it can slow down streaming. Try closing unused apps running in the background and pause downloads or streaming on other devices.

If TBN+ isn’t working on one device, try another supported device, such as switching from TV to mobile or web and vice versa. This can help determine if the issue is device-specific

If you’re using a mobile device or browser:

• Close and reopen the app

• Clear your browser cache and cookies

• Log out and back in if needed

In rare cases, there may be a temporary issue affecting playback. If you suspect that’s the issue, try again after a few minutes and check if the issue is happening across multiple devices

If TBN+ is still buffering or not playing, make sure your device is supported and confirm your internet connection is stable. 

If you’re still having trouble, submit a ticket at help.tbnplus.com and our friendly customer service team will be happy to help.