How to Request a Refund for TBN+

If you were recently charged for TBN+ and believe the charge was made in error, you may be able to request a refund. Refund eligibility and the request process depend on how you subscribed.

Before submitting a request, check the following:

• Confirm whether your subscription renewed automatically

• Review your billing date in your account settings

• Check if a free trial recently ended

• Look for receipts from TBN+, Apple, Google, or Roku

Many charges are the result of an active subscription that was not canceled before the billing date.

If you subscribed directly through the TBN+ website, you can contact TBN+ support to request a refund.

When submitting your request, include:

• The email address associated with your account

• The date and amount of the charge

• A brief explanation of the issue

Refund requests are reviewed on a case-by-case basis and are not guaranteed.

If you subscribed through Apple, all billing and refunds are handled by Apple.

To request a refund:

• Go to reportaproblem.apple.com

• Sign in with your Apple ID

• Locate the TBN+ charge

• Select Request a Refund

• Follow the prompts to submit your request

TBN+ is unable to issue refunds for purchases made through Apple.

If you subscribed through Google Play, you’ll need to request a refund through Google.

To request a refund:

• Go to play.google.com/store/account

• Select Orders

• Find your TBN+ purchase

• Choose Request a Refund or Report a Problem

• Follow the prompts

Google reviews refund requests based on their policies.

If you subscribed through Roku, you must contact Roku support directly.

To request a refund:

• Visit support.roku.com

• Select Accounts, billing & subscriptions

• Submit a request for your TBN+ charge

Roku handles all billing and refund decisions for subscriptions made through their platform.

• Refunds are not guaranteed and are subject to review

• Canceling your subscription does not automatically issue a refund

• You will typically retain access to TBN+ Premium until the end of your billing period, even if you request a refund

• Deleting the app does not cancel your subscription

If you no longer wish to be billed, make sure to cancel your subscription before the next billing date. For step-by-step instructions, visit How Do I Cancel My TBN+ Premium Subscription?

If you’d like to request a refund or need help, submit a ticket at help.tbnplus.com and our friendly customer service team will be happy to help.