Why Can’t I Log In to TBN+?

If you’re having trouble logging in to TBN+, it’s usually due to incorrect credentials, account issues, or device-related problems. Follow the steps below to identify and fix the issue.

The most common reason for login issues is entering incorrect login details.

• Make sure you’re using the correct email address

• Double-check your password for typos or capitalization

• Try typing your password again manually instead of autofill

If you’re unsure, try resetting your password.

If you’ve forgotten your password:

• Go to https://www.tbnplus.com/forgot-password

• Enter your email address

• Follow the instructions in the reset email

For more help, visit:

How to Reset Your TBN+ Password

If you’re seeing an error, you may not have created an account yet. Try signing up with your email address. If you previously used a different email, try logging in with that instead.

If you subscribed through a third-party platform, your login process may still require a TBN+ account.

Make sure you’ve completed account setup in the TBN+ app or website. Try logging in using the same email associated with your subscription.

Sometimes login issues are device-specific.

• Try logging in on another device (mobile, TV, or web)

• If using a browser, switch to Chrome, Safari, Edge, or Firefox

• Clear your browser cache and cookies if needed

A weak or unstable connection can prevent login attempts from completing. Make sure you’re connected to the internet or try switching between Wi-Fi and mobile data.

If you’re logging in on a TV:

• Use the activation code method if available

• Make sure you entered the code correctly at https://secure.tbn.org/activate

• Restart your TV and try again

This usually means the email address you entered isn’t associated with a TBN+ account. Try another email address you may have used or create a new account.

This can happen if your session expires, you log in on another device, or your app is outdated. Try logging in again and updating your app if needed.

Make sure you’re entering the correct password with the right capitalization. If you’re unsure, reset your password to create a new one.

Yes, most devices will keep you logged in unless you log out manually or clear your app/browser data.

Activation codes are time-sensitive. Try generating a new code on your TV and enter it again at https://secure.tbn.org/activate

If you’ve tried all of the steps above and are still having trouble, submit a ticket at help.tbnplus.com and our friendly customer service team will be happy to help.