I Didn’t Receive My Password Reset Email

If you requested a password reset but didn’t receive the email, there are a few common reasons this can happen. Follow the steps below to troubleshoot and resolve the issue.

Sometimes password reset emails are filtered out of your main inbox.

• Check your Spam, Junk, or Promotions folders

• Search your inbox for “TBN+ password reset”

• Look for emails from TBN+ or tbn.org

If the email address entered doesn’t match an existing TBN+ account, you won’t receive a reset email. Double-check for typos or misspellings or try any other email addresses you may have used to sign up

It can take a few minutes for the email to arrive. Wait at least 5–10 minutes and if you still don’t see it, request a new reset email at www.tbnplus.com/forgot-password

If your inbox is full or has strict filters, emails may not be delivered. Make sure your inbox has available storage and check for filters that may be blocking or redirecting emails

To help ensure delivery, add TBN+ to your contacts or safe sender list. Then request a new password reset email

If you never created a TBN+ account with that email address, you won’t receive a reset email.

If you’re unsure, try creating an account. Visit How to Create a TBN+ Account for detailed steps.

If you’ve tried all of the steps above and still haven’t received your reset email, contact TBN+ support at help.tbnplus.com and provide the email address you’re trying to use and let us know you’re not receiving password reset emails.

Once you receive your reset email, follow the instructions to update your password. For step-by-step guidance, visit How to Reset Your TBN+ Password.