Common TBN+ Error Messages and How to Fix Them

If you’re seeing an error message while using TBN+, it’s usually related to your connection, account, or device. Below are some of the most common messages and what you can do to fix them.

This error typically means the video can’t load properly.

How to fix it:

• Check your internet connection

• Restart the TBN+ app or refresh your browser

• Try playing a different video

• Restart your device

If the issue continues, try watching on another device to see if the problem is device-specific.

This is a general error that can appear for a variety of reasons.

How to fix it:

• Close and reopen the app

• Refresh the page (if using a browser)

• Log out and back in

• Make sure your app or browser is up to date

This error appears when your login details don’t match your account.

How to fix it:

• Double-check your email and password

• Make sure there are no typos or extra spaces

• Reset your password if needed

Visit: How to Reset Your TBN+ Password

If your activation code isn’t working on a TV device, it may have expired or been entered incorrectly.

How to fix it:

• Generate a new activation code on your TV

• Enter it again at https://secure.tbn.org/activate

• Complete the full login process

For more help, visit: How to Fix Activation Code Errors on TV Devices

This message means the video is restricted based on your location.

How to fix it:

• Confirm your current location and network

• Try watching other available content

• Check back later, as availability may change

This message appears when content requires a Premium subscription.

How to fix it:

• Make sure you’re logged into the correct account

• Confirm your subscription is active

• Upgrade to Premium if needed

Visit: How Do I Upgrade My Subscription to TBN+ Premium?

If the app is slow, freezing, or not responding:

How to fix it:

• Restart the app

• Restart your device

• Check for app or system updates

• Reinstall the app if needed

If you continue to experience issues, try using a different device or browser and confirm your internet connection is stable. If you’re still having trouble, submit a ticket at help.tbnplus.com and our friendly customer service team will be happy to help.